Business administrator apprenticeship, level 3 · Register title: Business administrator (ST0070)
Grow an administrator who improves how your organisation runs
The Growth and Skills Levy you already pay covers the training and assessment, and we handle the enrolment and the paperwork. Your apprentice learns on site, in your systems and with your people, and finishes by delivering a real improvement to one of your processes. They might already be on your team keeping the office moving, or be someone new joining you on this apprenticeship.
Matrix Standard accredited
What they'll be able to do
Three milestones, ending ready for assessment
Explain how your organisation works and where their role fits. Apply the policies and regulation that cover their work, from data protection to health and safety. Communicate clearly with colleagues, customers and suppliers, face to face, in writing and online.
Produce accurate records and documents, and handle confidential information properly. Keep databases up to date and turn data into reports. Plan meetings and events, take minutes, keep action logs, and manage the logistics.
Scope, plan, run and report on a project. Review a process in your organisation and improve it. Take responsibility for the quality of their own work and the team's, ready for end point assessment.
Their learning journey
Six themes, built around your work
The organisation, policies and regulation
Purpose, structure and values; data protection, health and safety and compliance; the outside pressures that shape your organisation.
Communication and stakeholders
Building working relationships, influencing and challenging appropriately, and choosing the right channel for each message.
IT, records and quality
Using the right systems, producing accurate records, handling confidential information, and reviewing work for quality.
Planning and organisation
Managing priorities and deadlines, running meetings and events, and handling resources and logistics.
Projects and process improvement
Project tools, decision making, and improving a real process. This becomes the project they present at assessment.
Professional development and assessment preparation
Reflecting on their growth, finishing their portfolio, and preparing for the knowledge test, interview and presentation.
Knowledge test, interview, presentation
A 60-minute knowledge test, a portfolio-based interview, and a presentation on their improvement project. Graded fail, pass or distinction.
Every programme works the same way. They learn it, use it in your organisation, then look back at what they did and why.
Know it
How your organisation runs: its purpose, its stakeholders, and the rules that apply to their work.
Show it
Accurate records, well-run meetings, clear communication, and a project that improves one of your processes.
Live it
Owning the quality of their work and the team's, and adapting when priorities change.
Who you could put forward
Someone already with you, or someone new
The person already running your office
They keep everything moving. This gives them the skills to improve how it's done.
The administrator ready to step up
Someone you'd trust with projects and more responsibility, once they have the tools.
A colleague changing direction
Someone from another role, or another career, who's ready to take on the organising side of your organisation.
A new starter
Someone joining you from school, college or elsewhere, hired onto the apprenticeship from day one.
You're trusting us with someone from your team. Here's how we look after them.
One coach from start to finish, working with them on site, in your organisation.
A one-to-one review with their coach every month, and a three-way review with you at the end of every theme, roughly every three months. Nobody is guessing where they are or what's next.
Learning that fits the working week. Off-the-job time is agreed with you before they start, and much of it is built around the work they already do for you.
What your organisation gets
The result, while they're still on the programme
A process improved before they finish
Their assessment project is a real improvement to one of your processes, so you see the result while they're still on the programme.
Records you can rely on
Accurate documents and data, with confidential information handled in line with data protection.
Time back for your managers
Someone who can plan the meetings, run the logistics and keep projects moving, so others can focus on their own work.
Training and assessment are funded from the Growth and Skills Levy you already pay, up to the funding band for this standard. If you don't pay the levy, there's nothing to pay for apprentices under 25, and a 5% contribution for those aged 25 and over.
We check eligibility before you commit to anything. We complete the enrolment, the funding agreement, and the records the rules require, in the format auditors expect.
You get one named account manager, from your first conversation to your last review. If something isn't working, you go to them, and we take it seriously.
Where it leads
The next step, when they're ready
School business professional, level 4 ›For administrators in schools and trusts moving towards business management.
Assistant accountant, level 3 ›For administrators drawn to the finance side.
Corporate responsibility and sustainability practitioner, level 4 ›For administrators picking up impact and sustainability reporting.
The honest answers
Questions people actually ask
At least 348 hours of off-the-job training across the programme. We agree how that fits your working week before they start, and much of it happens through the work they already do for you.
Training and assessment are funded from the Growth and Skills Levy, up to £5,000. If you don't pay the levy, there's nothing to pay for apprentices under 25, and a 5% contribution for those aged 25 and over. We'll confirm exactly what applies before you commit.
From 1 October 2026, you may receive up to £2,000 for an apprentice aged 16 to 24, an extra £1,000 if they're 16 to 18, and an extra £3,000 if they've received Universal Credit for more than six months. We'll check what applies to you before you commit.
Yes. We check what they already know at the start, so the programme covers what's new to them rather than what they do already.
English and maths are handled in line with the apprenticeship funding rules. We check at the start and support them where needed.
Three equally weighted parts: a 60-minute multiple-choice knowledge test, an interview based on their portfolio, and a presentation on their improvement project. It's run independently and graded fail, pass or distinction.
Let's begin
Tell us who you'd like to back.
No commitment. And if we're not the right fit, we'll tell you.
Together, let's go