Our policies
Our policies are the promises we make to learners, employers and our team, written down. They set out how we keep people safe, treat everyone fairly, look after personal information and make sure every qualification is earned and trusted.
Every policy is reviewed at least once a year, and each page shows when it was last reviewed.
Our philosophy
We believe people are worthy of investment, and that everyone deserves to learn somewhere safe, fair and honest. Our policies aren't paperwork to us. They're how our values show up in practice:
- Nurture. We create environments where people feel safe and supported enough to step forward.
- Courageous. We have honest conversations when something needs to change, and we act on concerns.
- Genuine. We're open about how we work, we own our mistakes, and we write our policies so people can understand them.
- Empower. We make sure everyone knows their rights and how to use them.
- Dedicated. We follow through, review our policies regularly and keep improving them.
The principles every policy follows
- Safe. The safety and wellbeing of every learner comes first.
- Fair. Everyone is treated with dignity and respect, and decisions are based on evidence.
- Open. Our policies are published, written in plain English and easy to find.
- Accountable. Every concern is taken seriously, recorded and acted on, and there's always a route to challenge a decision.
- Improving. We learn from feedback, complaints and inspection, and we tell people what we've changed.
The laws and standards behind our policies
As an apprenticeship training provider, we work within a clear legal and regulatory framework. The main ones are:
| Area | Law, guidance or standard |
|---|---|
| Safeguarding | Keeping Children Safe in Education 2025; Working Together to Safeguard Children 2023; Safeguarding Vulnerable Groups Act 2006; Care Act statutory guidance |
| Prevent | Counter-Terrorism and Security Act 2015 and the Prevent duty guidance |
| Equality | Equality Act 2010; Human Rights Act 1998 |
| Data protection | UK GDPR; Data Protection Act 2018; Privacy and Electronic Communications Regulations |
| Recruitment | Rehabilitation of Offenders Act 1974; Disclosure and Barring Service Code of Practice; right to work legislation |
| Modern slavery | Modern Slavery Act 2015 |
| Quality and assessment | Apprenticeship funding rules; Ofsted's education inspection framework; awarding organisation and end point assessment organisation requirements |
| Website | Web Content Accessibility Guidelines (WCAG) 2.2 |
Read our policies
Keeping people safe
Safeguarding and Prevent
How we protect every learner from harm, abuse, exploitation and radicalisation, and who to contact if you're worried.
- A dedicated safeguarding team, led by our Designated Safeguarding Lead
- Every member of our team trained in safeguarding and Prevent
- Safeguarding shared with every employer we work with
Law: Keeping Children Safe in Education 2025; Prevent duty. Last reviewed October 2025.
Read the policy ›Safer recruitment
How we make sure everyone who works with our learners is safe and suitable to do so.
- Fair selection, on merit
- References, right to work, identity and DBS checks
- A criminal record doesn't automatically rule anyone out
Law: Rehabilitation of Offenders Act 1974; DBS Code of Practice. Last reviewed July 2026.
Read the policy ›Modern slavery statement
Our zero tolerance of modern slavery, forced labour and exploitation.
- Published voluntarily
- Right to work checks and ethical suppliers
- Exploitation treated as a safeguarding duty
Law: Modern Slavery Act 2015. Published July 2026.
Read the policy ›Fairness and quality
Complaints and appeals
How to tell us something isn't right, or appeal an assessment decision, and what happens next.
- Acknowledged within 3 working days
- A full written response within 10 working days
- Nobody treated less favourably for raising a concern
Last reviewed December 2025.
Read the policy ›Equality, diversity and inclusion
How we make sure everyone is treated fairly, with dignity and respect.
- Zero tolerance of discrimination, harassment and victimisation
- Reasonable adjustments for learners and staff
- Includes our business code of ethics
Law: Equality Act 2010. Last reviewed December 2025.
Read the policy ›Additional learning support
How we identify and support learners who need extra help to learn at their best.
- Needs identified from the first conversation
- A support plan made with the learner
- Reviewed regularly to make sure it's working
Law: Equality Act 2010. Last reviewed June 2026.
Read the policy ›Recognition of prior learning
How we take account of what learners already know, so they don't repeat learning.
- Assessed before the programme is agreed
- Evidence based, and quality checked
- Decisions can be appealed
Last reviewed December 2025.
Read the policy ›Your data
Privacy notice
What personal information we collect, why we use it, who we share it with, and your rights.
- Our data protection contact
- How long we keep your data
- How to make a request or complaint
Law: UK GDPR; Data Protection Act 2018. Last reviewed July 2026.
Read the policy ›Data protection
How we look after personal data and keep it secure.
- Seven data protection principles
- Security measures, including encryption and multi-factor authentication
- How to see the data we hold about you
Law: UK GDPR; Data Protection Act 2018. Last reviewed July 2026.
Read the policy ›Cookie notice
How this website uses cookies and similar technologies, and how to change your choices at any time.
- You choose: nothing optional runs without your consent
- Rejecting is as easy as accepting
- A "Cookie settings" link on every page
Law: Privacy and Electronic Communications Regulations; UK GDPR. Last reviewed November 2026.
Read the policy ›Can't find what you need?
Ask us and we'll send it over. Call 0116 235 8000 or email info@traintogetherltd.co.uk.