Policy

Additional learning support

Everyone learns differently. If you have a learning difference, a disability, a mental health need, or anything else that makes learning harder, we'll work with you to put the right support in place, so you can take part fully and make progress. Support is planned with you, never imposed on you, and it's about removing barriers, not labelling anyone.

Last reviewedJune 2026

Next reviewJune 2027

Applies toEvery learner, from first conversation to completion

LawEquality Act 2010

If you're worried about a learner's safety or wellbeing, call 0116 235 8000 or email safeguarding@traintogetherltd.co.uk. If someone is in immediate danger, call 999.

At a glance

You don't need a diagnosis to ask for support.
Needs spotted early, from your very first conversation with us.
A support plan made with you, in your words.
Checked regularly, so we know it's making a difference.
Reasonable adjustments, including in your assessments.
Kept confidential and stored securely.

What we mean by additional learning support

Additional learning support is the planned help, strategies and adjustments we put in place when something makes it harder for you to access, take part in or progress through your programme. That might include neurodiversity, mental health needs, sensory or physical disabilities, or communication barriers. Support can include:

Learning strategies and study skills support
Help with memory, focus and processing
Communication support
Reasonable adjustments and adapted resources
Extra check-ins with your coach
Help to overcome anything getting in the way of your progress

How it works

1. Talking about it from the start. When you first speak to us, we explain the support available, how to tell us about any needs, and how we'll use that information.

2. Understanding how you learn. A short cognitive assessment helps us understand how you learn best.

3. Your support plan. Your Coach Mentor agrees an individual learning support plan with you, setting out the support you'll get and what it should achieve.

4. Checking in. Short monthly reflections and regular conversations with your coach help us see how the support is working for you.

5. Reviewing it. Every 12 weeks we review your support with you, and change it if your needs change.

Our principles

Learner-centred. You're involved in every decision about your support.
Timely. We identify and act on needs as early as we can.
Inclusive. Support is accessible, without stigma, and focused on helping you take part.
Proportionate. Support matches your needs, and changes as they change.
Focused on impact. We look at whether support is making a real difference, not only whether forms are filled in.

Reasonable adjustments

Reasonable adjustments remove or reduce barriers to learning, taking part, assessment or achievement. They're discussed with you, based on your needs, written down clearly, reviewed to check they're working, and updated when your needs change.

Confidentiality and your wellbeing

Information about your support needs is shared only with the people who support you, and kept in secure systems. If anything you share suggests you might be at risk, we'll make sure you get the right help, which may include our safeguarding team.

Ask for support

Tell us at any time: at enrolment, to your Coach Mentor, or by calling 0116 235 8000. Employers can talk to their account manager about support for their apprentice.