Facilities services operative apprenticeship, level 2 · Register title: Facilities services operative (ST0617)
Grow the people who keep your buildings running every day
The Growth and Skills Levy covers the training and assessment, and we handle the enrolment and the paperwork. Your apprentice learns fully online around their shifts, building the health and safety, customer service and building knowledge behind the everyday work of a facilities team. They might be a site assistant, caretaker, porter or facilities assistant, or someone new you take on.
Approved IWFM Centre
What they'll be able to do
Three milestones, ending ready for assessment
Work safely, follow procedures, and give a professional service to the people who use your buildings.
Support maintenance, cleaning, security, waste and other services, and report faults and risks properly.
Work sustainably, solve everyday problems, and be ready for end point assessment.
Every programme works the same way. They learn it, use it in your organisation, then look back at what they did and why.
Know it
Health and safety, building services, and how facilities support the organisation.
Show it
Faults reported, services delivered, and customers looked after.
Live it
Reliability, pride in the site, and a safety mindset.
Who you could put forward
Someone already with you, or someone new
A site assistant or caretaker
Already keeping your site going, ready for the knowledge behind it.
A facilities assistant in a large organisation
Martha Moreno Bustamante is one.
A school leaver
Someone new you hire onto the apprenticeship. If they're under 25 you may also qualify for an incentive payment.
Someone changing career
An adult moving into facilities from another field.
You're trusting us with someone from your team. Here's how we look after them.
One trainer-coach from start to finish, who knows facilities management and gets to know your estate.
A one-to-one review every month, and a three-way review with you at the end of every theme. Nobody is guessing where they are or what's next.
Fully remote and built around the working week: live online sessions, coaching huddles and workshops, so nobody leaves site to learn. No day or block release.
What your organisation gets
Safer buildings and sites that run smoothly
Sites that run smoothly
Staff who know the procedures and the reasons behind them.
Safer buildings
Risks spotted and reported by people trained to see them.
A route into supervision
Level 2 leads on to the level 3 estates and facilities practitioner programme.
Training and assessment are funded from the Growth and Skills Levy you already pay, up to the funding band for this standard. If you don't pay the levy, there's nothing to pay for apprentices under 25, and a 5% contribution for those aged 25 and over.
We check eligibility before you commit to anything. We complete the enrolment, the funding agreement, and the records the rules require, in the format auditors expect.
You get one named account manager, from your first conversation to your last review. If something isn't working, you go to them, and we take it seriously.
Where it leads
The next step, when they're ready
Estates and facilities practitioner, level 3 ›The next step, with IOSH and IWFM recognition in view.
The honest answers
Questions people actually ask
At least 300 hours of off-the-job training across the programme. We convert that into hours per week around their role and agree it in writing before anyone starts.
No. It's fully online, built around their shifts.
Training and assessment are funded from the Growth and Skills Levy, up to £3,000. If you don't pay the levy, there's nothing to pay for apprentices under 25, and a 5% contribution for those aged 25 and over. We'll confirm exactly what applies before you commit.
From 1 October 2026, you may receive up to £2,000 for an apprentice aged 16 to 24, an extra £1,000 if they're 16 to 18, and an extra £3,000 if they've received Universal Credit for more than six months. We'll check what applies to you before you commit.
If they move to a new employer, they can carry on their apprenticeship there. Your funding commitment from the Growth and Skills Levy ends when they leave.
Let's begin
Tell us who you'd like to back.
We'll reply within one working day. You'll know whether this programme fits them, what it costs you, and how quickly they could start. No commitment. And if we're not the right fit, we'll tell you.
Together, let's go